Contact Our Support Team
We’re committed to providing exceptional customer service to all our players across Australia. Whether you have questions about responsible gaming, account management, or technical issues, our dedicated support team is available to assist you through multiple channels. Last updated: January 15, 2026
Get in Touch With Us
We offer several convenient ways to reach our customer support department. Choose the method that works best for your situation and preferred communication style. Our team responds promptly to all inquiries during business hours.
- Online Chat – Available for immediate assistance with common questions and account-related concerns
- Email Support – Send detailed inquiries to [email protected] for comprehensive responses
- Telephone – Call 1300 788 900 (Australian landline) for urgent matters requiring direct conversation
Support Categories and Response Times
Our support team handles various categories to ensure your concern reaches the right department efficiently.
- Account and Login Issues – typically resolved within 2 hours
- Deposit and Withdrawal Queries – handled within 4 business hours
- Responsible Gaming Resources – immediate access to support services
- Technical Problems – escalated within 1 hour of initial contact
- Complaints and Disputes – formally addressed within 5 business days per Australian gambling regulations