Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, maintain security, and comply with Australian regulations. This policy applies to all users accessing our website and mobile applications from any location, with particular attention to Australian privacy laws and gambling regulations. By using our services, you acknowledge that you have read and understood this Cookie Policy. Last updated: January 18, 2026.
What Are Cookies and Similar Technologies
Cookies are small text files that are stored on your device when you visit our website. They contain information about your browsing activities, preferences, and interactions with our platform. Similar technologies include web beacons, pixels, local storage, and session storage mechanisms that serve comparable functions. These technologies help us understand how you use our services and allow us to remember your preferences across different sessions. When you accept cookies, our servers can recognise your device and provide personalised experiences tailored to your gaming habits and account settings.
Types of Cookies We Use
Our platform uses several categories of cookies, each serving distinct purposes in improving your experience and ensuring platform security. Understanding these categories helps you make informed decisions about your privacy preferences. We are transparent about the cookies we deploy and their specific functions on our website.
- Essential Cookies: These cookies are necessary for basic website functionality, including authentication, session management, and security protocols. Without essential cookies, you would not be able to log into your account or access gaming features.
- Performance Cookies: These cookies collect information about how you interact with our platform, including pages visited, features used, and gaming patterns. This data helps us optimise website speed and identify technical issues.
- Analytical Cookies: We use analytical cookies to understand user behaviour, preferences, and engagement patterns. These cookies generate statistical reports that help us improve our services and user interface design.
- Marketing Cookies: These cookies track your interactions with promotional content and help us deliver targeted advertising tailored to your interests. They may be placed by third-party advertising partners.
- Preference Cookies: These cookies remember your choices, such as language settings, display preferences, and account notification options, ensuring consistent experiences across multiple visits.
- Social Media Cookies: If you use social media features or share content on our platform, cookies may track these interactions and allow seamless integration with social networks.
Purpose and Function of Cookies
Cookies serve multiple essential functions on our gaming platform. They enable secure user authentication, allowing you to maintain logged-in status without repeatedly entering credentials. Performance cookies help us monitor server response times and identify loading issues that affect your gaming experience. Analytical cookies provide insights into user demographics, geographic locations, and device types, enabling us to develop features that resonate with our audience. Marketing cookies allow us to create targeted campaigns based on your gaming interests and behaviour patterns. By collecting this information, we can personalise promotions and ensure you receive relevant gaming opportunities.
Third-Party Cookies and External Services
Our platform integrates with third-party service providers who may place their own cookies on your device. These providers include payment processors, analytics platforms, advertising networks, and customer support services. We carefully select these partners to ensure they comply with Australian privacy standards and international data protection regulations. Third-party cookies allow us to process payments securely, provide customer support through chat services, and measure advertising effectiveness. You can review third-party privacy policies on their respective websites to understand how they handle your data. Some third-party cookies may remain on your device even after you leave our platform.
Compliance with Australian Privacy Regulations
Our cookie practices comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, which govern how Australian organisations collect, use, and disclose personal information. We also adhere to regulations set by state gambling authorities and the National Gambling Regulators. Our cookie implementation respects your right to access, correct, and delete your personal information. We do not use cookies to collect sensitive information such as financial details or health data without explicit consent. All cookie-related data processing follows OPAL principles, ensuring transparency, access, and user control. We regularly review our cookie practices to ensure ongoing compliance with evolving Australian privacy laws.
How You Can Control Cookie Settings
You have full control over cookie preferences through your account settings and browser controls. Our platform provides a cookie consent interface where you can select which categories of cookies you wish to accept or reject. You may modify your preferences at any time by accessing your account settings and navigating to the privacy section. Disabling essential cookies may limit your ability to access certain platform features, but performance, analytical, and marketing cookies can be safely rejected without affecting core functionality. Your choices are stored securely and respected across all your interactions with our platform.
Managing Cookies in Different Browsers
Each web browser provides built-in tools for managing cookies. Here are instructions for popular browsers used by Australian users:
- Google Chrome: Click the menu icon, select Settings, navigate to Privacy and Security, choose Cookies and Other Site Data, and adjust your cookie preferences or clear existing cookies.
- Mozilla Firefox: Click the menu button, select Preferences, go to Privacy and Security, scroll to Cookies and Site Data, and select your preferred cookie management level.
- Safari: Click Safari in the menu bar, select Preferences, choose the Privacy tab, and configure cookie settings under Cookies and Website Data.
- Microsoft Edge: Click the menu icon, select Settings, navigate to Privacy, Search, and Services, and adjust Cookies and Other Site Data preferences.
- Opera: Click the menu button, select Settings, go to Privacy and Security, and configure Cookies and Other Site Data options.
Cookie Retention and Deletion
Cookies remain on your device according to their expiration dates. Session cookies are automatically deleted when you close your browser, whilst persistent cookies may remain for extended periods. Performance and analytical cookies typically expire within twelve months, allowing us to gather meaningful data without indefinite retention. Marketing cookies may persist longer to enable advertising network functionality. You can manually delete cookies at any time through your browser settings or account preferences. Clearing your browser cache and cookies will remove all stored cookies, though you may need to reconfigure preferences on your next visit.
Data Security and Cookie Protection
We implement industry-standard security measures to protect cookie data from unauthorised access and misuse. Secure transmission protocols encrypt cookie information during transfer between your device and our servers. Our infrastructure undergoes regular security audits and vulnerability assessments to identify and address potential risks. Staff members with access to cookie data are bound by strict confidentiality agreements and receive privacy training. We do not sell your cookie data to third parties without explicit consent, and we maintain clear audit trails documenting all data access and usage. In the event of a security breach, we comply with Australian notification requirements and inform affected users promptly.
User Rights and Data Subject Access
Under Australian privacy laws, you have the right to request access to all personal information we collect through cookies and related technologies. You can submit a data access request through your account settings or by contacting our privacy team directly. We will provide a comprehensive report detailing what data we hold, how it was collected, and how it is being used. You have the right to request corrections if any collected information is inaccurate or outdated. You may also request deletion of your data, though some information may be retained for legal or regulatory compliance purposes. We will respond to all data access requests within thirty days, as required by Australian privacy legislation.
Updates and Policy Changes
We regularly review and update this Cookie Policy to reflect changes in our technology, business practices, and applicable legislation. When we make material changes to this policy, we will notify you through email or via a prominent notice on our website. Continued use of our platform following notification of changes constitutes your acceptance of updated terms. We encourage you to review this policy periodically to stay informed about how we use cookies. Previous versions of this policy are available upon request, allowing you to compare changes over time. We will maintain a changelog documenting all significant modifications to our cookie practices.
Contact and Support Information
If you have questions about our Cookie Policy or wish to exercise your privacy rights, please contact our dedicated privacy team. You can reach us through multiple channels including email, telephone, or live chat available through your account dashboard. Our privacy officers are trained to handle data subject requests and provide guidance on cookie management. We also provide resources explaining cookie technology in simple terms for users unfamiliar with technical concepts. For complaints regarding our cookie practices, you may lodge a formal complaint with the Office of the Australian Information Commissioner. We commit to responding to all inquiries within five business days and resolving concerns cooperatively.